Aftersales service manager industrial ...

BAUMANN have been for over 50 years specialist of Sideloaders at the forefront of new technology and equipment design.
Baumann forklifts are machines with a high technological content, with a wide range of customizations and accessories to create any type of application required.
For our plant based near Verona we are looking for:

Aftersales Service Manager industrial Vehicles M/F

Essential Duties
• Lead the Service and spare part Dept.
• Guarantee an excellent spare parts delivery service
• Manage service-related customer concerns such as warranty issues, job scheduling, job progress, etc.
• Maintain industry leading levels of customer satisfaction.
• Document, submit, and resolve claims with dealers.
• Prepare customer repair estimates and/or quotes in a timely and accurate manner and provides follow-up.
• Resolve customer disputes to ensure fair value for the customer and company.
Qualifications/Requirements
• Experience in Heavy Equipment, Mining or Electrical/Mechanical Engineering.
• Technical understanding of equipment operation / repair of heavy Machinery Equipment
• Knowledge of customers and distributors..
• Languages: full proficiency in English and Italia
• Location: Cavaion Veronese (North of Italy) nearby City of Verona and Garda Lake
Baumann is committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs.
For this role you can send an email to cv(chiocciola)baumann-sideloaders(punto)com